Privacy Policy

Who we are

This website is a joint venture between Cairns Port Douglas Shuttle, and Excellence Coaches Pty Ltd. This website offers an hourly fixed schedule service from Cairns Airport to Port Douglas, and from Port Douglas to Cairns Airport. This fixed schedule service has been designed to offer passengers confidence and choice when selecting their transfers between Port Douglas and Cairns Airport.

Managing data

Contact tracing. As a natural consequence of any online or in person booking we maintain a manifest that includes people’s names, contact email and phone number. If these are requested by Queensland or Federal Government Agencies as part of COVID related contact tracing we will provide details for that purpose only.

Credit card details not retained: Credit card details are not retained by our business. The Gravity forms on this website do not retain any card payment details as we use the secure checkout service of PayPal which handles the payment. When you process payment using the secure PayPal checkout our business never sees your credit card details. When we process refunds we can refund to your card via PayPal (although we still don’t see your card details) or online banking details you provide to us when making a refund or credit claim.

Cloud storage: As a natural part of online business in 2022 and beyond some of your information will be stored in ‘cloud servers’ which are essentially computers that store information. This is what business like Netflix, Google, Meta, Microsoft, TripAdvisor and most online businesses use. Cloud based storage is the service that Amazon provided the Australian Government for COVID app. These ‘cloud based’ computers are not in the cloud but are essentially data storage centres which may be anywhere in the world. Access is always restricted. Anyone interested in the law about ‘cloud’ storage should look at the 2018 case United States v Microsoft Corp 1 which had global implications for understanding about ‘cloud’ computing. See an essay about what is known as The Microsoft Ireland case.


When visitors leave comments or contact us on this site or in our forms we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service, who provide our bookings forms, to see if you are using our forms. The Gravatar service privacy policy is available here:

Social media: Comments and reviews made on social media like Trip Advisor, Facebook and the like may be retained for administrative, legal and security purposes. Social media commentators should be aware of the growing legal burden being placed on both publishers (like TripAdvisor, Google and Meta / Facebook) and members of the public who post online comments. Both publishers and online commentators are increasingly liable for inaccurate or false comments, and this should be a consideration when posting feedback online about businesses, and identifiable people or business employees. Anyone interested in the evolving law about online publishing of comments should look at Fairfax Media Publications Pty Ltd v Dylan Voller etc [2021] HCA 27 with a summary here.


If you upload images to websites, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We currently do not provide any platform for users of this site to upload images.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites (Meta, Google, TripAdisor) may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata may be retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site (accounts are not currently offered), or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.